Subscription Cancellation Letter Template (Canada)

Need to cancel a subscription, membership, or recurring service in Canada? A formal cancellation letter creates proof of your request and the date you made it. This tool generates a professional cancellation letter tailored to your situation.

What This Letter Is

A subscription cancellation letter is a formal written request to end a recurring service, membership, or subscription. In Canada, this is commonly used for gym memberships, streaming services, software subscriptions, and other ongoing charges. The letter clearly states your intent to cancel, the date you want the subscription to end, and requests written confirmation. Having this in writing provides dated proof that you cancelled, which can be important if the company continues charging you.

How This Works

1
Enter subscription details
Provide the service name, your account info, and cancellation date.
2
Generate your letter
Our tool creates a formal cancellation request ready to send.
3
Send and save proof
Email or mail the letter and keep a copy with the date sent.
Generate Your Letter

Created by consumer advocates who understand Canadian subscription traps.

When This Letter Works

  • You want to end a gym membership, streaming service, or club subscription
  • Phone or online cancellation attempts have been ignored or made difficult
  • You are within a trial period and want to cancel before charges begin
  • You need written proof of your cancellation date for future disputes
  • The company requires written notice as part of their cancellation terms

When It May Not Be Enough

  • You are locked into a fixed-term contract with early termination fees (fees may still apply)
  • The company has already charged your card and you need a refund (consider a chargeback)
  • The subscription was obtained through fraud or without your consent (report to police and your bank)
  • You are outside any cancellation window specified in the contract

What to Include

  • Your full name and account number or membership ID
  • The name of the subscription or service you are cancelling
  • The effective date you want the cancellation to take effect
  • Request for written confirmation of cancellation
  • Request to stop all future charges
  • Any refund request for prepaid periods (if applicable)
  • Your contact information for confirmation

Legal Context (Canada)

Canadian consumer protection laws in many provinces address negative option billing and automatic subscription renewals. Generally, businesses must provide clear cancellation instructions and cannot make it unreasonably difficult to end a subscription. Some provinces require companies to remind consumers before auto-renewing paid subscriptions.

For gym memberships specifically, many provinces have additional protections. In some jurisdictions, gym contracts have maximum durations, and consumers may have cooling-off periods during which they can cancel without penalty. If a gym closes or significantly changes its services, consumers may have grounds for a refund of prepaid fees.

A written cancellation letter provides dated proof of your intent to cancel. This can be important if a company later claims you did not cancel or continues to charge you. Keep a copy of your letter and any confirmation you receive. If you paid by credit card and the company continues charging after your written cancellation, you may be able to dispute those charges with your card issuer. This is general information and not legal advice.

Escalation Options in Canada

If the company does not honor your cancellation or continues to charge you, you may consider:

  • Credit card dispute: Contact your card issuer to dispute unauthorized charges
  • Provincial consumer protection office: File a complaint about unfair business practices
  • Request a chargeback: For charges made after your cancellation date
  • Cancel at your bank: Ask your bank to block future payments to the merchant

Frequently Asked Questions

Review your subscription terms for cancellation procedures. Send a written cancellation request stating your account details, the date you want the subscription to end, and request confirmation.

Companies must generally honor cancellation requests according to their terms. Under Canadian consumer protection laws, businesses cannot make cancellation unreasonably difficult.

Refund policies vary by service and province. Some subscriptions are non-refundable once the billing period starts. Review your terms and provincial consumer protection laws.

If you continue to be charged after properly cancelling, send a written dispute referencing your cancellation date and proof. You may also dispute the charges with your credit card company.
Generate Your Letter

Related Letters You May Need

This tool provides general information and document templates, not legal advice.