Privacy Policy
Your privacy is important to us. This policy explains how we handle your information when you use the Dispute Letter Generator at DisputeLetter.ca.
1. Information We Collect
When you use our service, we collect:
- Form Information: Name, email, address, company details, and dispute information you provide
- Uploaded Documents (Smart Tier Only): Supporting documents you choose to upload
- Payment Information: Processed securely by Stripe (we don't store credit card details)
- Usage Data: Basic analytics about service usage (anonymized)
2. File Processing and Deletion
File Deletion Policy
- Immediate Processing: Uploaded files are processed transiently during letter generation
- No Raw File Storage: We do not store your original uploaded files
- Automatic Deletion: Files are deleted immediately after text extraction and analysis
- Text Summaries Only: Only minimal text summaries needed for letter generation are retained
- Short Retention: Text summaries are stored for up to 2 hours or until payment flow completes
3. How We Use Your Information
We use your information solely to:
- Generate your professional dispute letter
- Process your payment securely
- Provide customer support if needed
- Improve our service (using anonymized data)
4. Information Sharing
We do not sell, trade, or share your personal information with third parties, except:
- Payment Processing: Stripe processes payments securely
- AI Services: OpenAI processes your dispute information to generate letters (subject to their privacy policy)
- Legal Requirements: If required by law or legal process
5. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission (HTTPS)
- Secure payment processing via Stripe
- Limited access to personal information
- Regular security assessments
6. Data Retention
Retention Periods
- Uploaded Files: Deleted immediately after processing
- Document Summaries: Up to 2 hours or until payment completion
- Form Data: Up to 2 hours or until payment completion
- Generated Letters: Not stored after delivery
- Payment Records: As required for financial compliance
7. Your Rights
You have the right to:
- Know what information we have about you
- Request deletion of your information
- Correct inaccurate information
- Withdraw consent for processing
8. Cookies and Tracking
We use minimal cookies for:
- Session management during letter generation
- Security (CSRF protection)
- Basic analytics (anonymized)
9. Third-Party Services
We use these trusted third-party services:
- Stripe: Payment processing (subject to Stripe's privacy policy)
- OpenAI: AI-powered letter generation (subject to OpenAI's privacy policy)
10. Legal Disclaimer
Not Legal Advice: Our service generates dispute letters but does not provide legal advice. The generated letters are informational tools and should not be considered legal advice or substitute for professional legal consultation.
11. Changes to This Policy
We may update this privacy policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us through our website.
Last updated: September 2025