How do I write a second complaint letter after no response?

Reference your original letter with its date, note that the deadline has passed without response, restate your request briefly, set a new (shorter) deadline, and indicate you may escalate to a regulator or ombudsman if the matter remains unresolved.

How long should I wait before sending a second complaint letter?

Wait until the deadline in your original letter has passed (typically 14 business days). If you did not set a deadline, 2-3 weeks is a reasonable waiting period before following up.

What should a follow-up complaint letter include?

Include: reference to your original letter and its date, confirmation that no response was received, a brief restatement of your complaint and requested resolution, a new deadline (typically 7-10 business days), and a statement that you may escalate if unresolved.

Second Complaint Letter After No Response

You sent a formal complaint letter and got nothing back. No email, no call, no resolution. A second letter is not about repeating yourself; it is about documenting the company's failure to respond and signaling that escalation is the next step.

Why a Formal Follow-Up Works

Documents the pattern - Shows regulators you gave the company multiple chances
Creates urgency - A shorter deadline signals you are serious
Strengthens your paper trail - Multiple documented attempts support escalation
Escalation-ready - Regulators want to see you tried to resolve directly first
Professional persistence - Demonstrates you will not simply go away

Example Snippet

Preview only - not a complete template

"I am writing to follow up on my formal complaint dated [original date], regarding [brief issue description]. The 14-business-day deadline I specified has now passed, and I have not received any response from your company.

I am reiterating my request for [specific resolution]. Please respond within 7 business days of this letter. If I do not receive a satisfactory response by [new deadline date], I will escalate this matter to [relevant regulator/ombudsman]..."

What to Do Next If Still Ignored

Day 1-7: Wait for your new (shorter) deadline
Day 8+: If still no response, proceed with escalation
Gather your documents: Both complaint letters, any evidence, account records
File with the appropriate body: CCTS (telecom), OBSI (banking), provincial consumer protection, or industry ombudsman

General guidance only. Specific processes vary by industry and province. This is not legal advice.

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