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Refund Request Letter Canada

What is a Refund Request Letter?

A refund request letter is a written demand asking a company to return money for a product or service that was defective, misrepresented or not delivered. In Canada, consumers typically give the business a clear deadline — often 14 days — to resolve the issue before escalating the complaint to a provincial consumer protection office.

Use this free refund request letter template to formally demand your money back from a Canadian company. The template includes a 14-business-day deadline, Canada-specific consumer language, and escalation language if the company does not respond. Generate a customized version in minutes and download it as a PDF — no account required.

Example Letter

Illustration only – fill in the bracketed placeholders

Dear [Company Name],

I am writing to request a refund of $[amount] for [product or service] purchased on [date]. The [product/service] did not meet the standard described because [brief reason].

Please confirm a full refund within 14 business days. If I do not receive a response, I will escalate this matter to the appropriate provincial consumer protection office.

Sincerely, [Your Name]

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Refund Request Letter Template (Copy/Paste)

[Your Name]
[Your Address]
[City, Province, Postal Code]
[Your Email]
[Date]

[Company Name]
[Company Address or Customer Service Department]

Subject: Refund Request – [Order/Account Number]

Dear Sir or Madam,

I am writing to request a refund for [product/service] that I purchased on [date] in the amount of $[amount].

Summary of facts:
- On [date], I [purchased/paid for] [describe product or service]
- [Describe issue: service not rendered, product not delivered, defective item, cancelled service, etc.]
- I contacted [company] on [date(s)] but have not received a refund

Requested resolution:
I am requesting a full refund of $[amount] within 14 business days of this letter.

Attachments: [List any receipts, order confirmations, or correspondence enclosed]

Sincerely,
[Your Name]

What Your Letter Will Include

  • Facts and timeline – When you paid, what service was promised, and what was not delivered
  • Remedy request – A clear statement that you are requesting a full or partial refund
  • Response deadline – Typically 14 business days for the company to respond
  • Attachments reference – Mention of any receipts, contracts, or proof of payment you can provide
  • Professional format – Formal business letter layout ready to send

When to Use This Letter

  • A company charged you but never provided the service
  • A service was cancelled without a refund being issued
  • You received something materially different from what you paid for

If your issue is broader than a refund — for example, ongoing poor service or a pattern of billing errors — a Formal Complaint Letter to a Canadian Business may be more appropriate. For telecom-specific billing disputes with Rogers, Bell, or Telus, see the Telecom Dispute Letter Canada which includes CCTS escalation language. If you are dealing with a landlord who is not making repairs, use the landlord maintenance complaint letter instead.

Frequently Asked Questions

Include your contact information, the date you paid, the amount, a clear description of the service that was not provided, any previous attempts to resolve the issue and a specific deadline for the business to respond.

Generally yes. Under Canadian consumer protection laws, if you paid for a service that was never provided or was materially different from what was promised, you are entitled to request a refund.

If the company does not respond by your deadline, you may file a complaint with your provincial consumer protection office. Keep a copy of your original letter as documentation.

A reasonable deadline is 14 business days. This gives the company time to review your request and process a refund while creating a clear timeline if you need to escalate.

Either method works. Email provides instant delivery and a timestamp. If sending by mail, use registered mail for proof of delivery. Keep a copy of everything you send.

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