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Refund Request Letter Canada
What is a Refund Request Letter?
A refund request letter is a written demand asking a company to return money for a product or service that was defective, misrepresented or not delivered. In Canada, consumers typically give the business a clear deadline — often 14 days — to resolve the issue before escalating the complaint to a provincial consumer protection office.
Use this free refund request letter template to formally demand your money back from a Canadian company. The template includes a 14-business-day deadline, Canada-specific consumer language, and escalation language if the company does not respond. Generate a customized version in minutes and download it as a PDF — no account required.
Example Letter
Illustration only – fill in the bracketed placeholders
Dear [Company Name],
I am writing to request a refund of $[amount] for [product or service] purchased on [date]. The [product/service] did not meet the standard described because [brief reason].
Please confirm a full refund within 14 business days. If I do not receive a response, I will escalate this matter to the appropriate provincial consumer protection office.
Sincerely, [Your Name]
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Done reading? Write the refund demand they can't ignore.
Your retailer, your purchase, your province's consumer protection laws cited. A lawyer charges $250+. We charge $19.99 — read your full letter free first.
A formal letter carries legal weight that phone calls don't.
Companies are required to respond to written complaints before regulators will accept escalations. A letter creates the paper trail that changes the dynamic.
Free Template — Fill in the Blanks Yourself
DIY option
[Your Name]
[Your Address]
[City, Province, Postal Code]
[Your Email]
[Date]
[Company Name]
[Company Address or Customer Service Department]
Subject: Refund Request – [Order/Account Number]
Dear Sir or Madam,
I am writing to request a refund for [product/service] that I purchased on [date] in the amount of $[amount].
Summary of facts:
- On [date], I [purchased/paid for] [describe product or service]
- [Describe issue: service not rendered, product not delivered, defective item, cancelled service, etc.]
- I contacted [company] on [date(s)] but have not received a refund
Requested resolution:
I am requesting a full refund of $[amount] within 14 business days of this letter.
Attachments: [List any receipts, order confirmations, or correspondence enclosed]
Sincerely,
[Your Name]
What Your Letter Will Include
- Facts and timeline – When you paid, what service was promised, and what was not delivered
- Remedy request – A clear statement that you are requesting a full or partial refund
- Response deadline – Typically 14 business days for the company to respond
- Attachments reference – Mention of any receipts, contracts, or proof of payment you can provide
- Professional format – Formal business letter layout ready to send
When to Use This Letter
- A company charged you but never provided the service
- A service was cancelled without a refund being issued
- You received something materially different from what you paid for
If your issue is broader than a refund — for example, ongoing poor service or a pattern of billing errors — a Formal Complaint Letter to a Canadian Business may be more appropriate. For telecom-specific billing disputes with Rogers, Bell, or Telus, see the Telecom Dispute Letter Canada which includes CCTS escalation language. If you are dealing with a landlord who is not making repairs, use the landlord maintenance complaint letter instead.
Frequently Asked Questions
Still haven't got your money back? Write the letter they have to respond to.
Your retailer, your purchase, consumer protection law cited. A lawyer charges $250+. We charge $19.99 — read your full letter free first.
2,500+ letters generated | Canada-specific format | No subscription
A formal letter carries legal weight that phone calls don't.
Companies are required to respond to written complaints before regulators will accept escalations. A letter creates the paper trail that changes the dynamic.
This is general information only and not legal advice.