Telecom Dispute Letter Template (Canada)
Telecom and internet bills are some of the most common sources of consumer complaints in Canada. Unexpected charges, incorrect plans, and unfair cancellation fees can often be challenged effectively with a clear written dispute letter.
Below is a practical guide and a reusable telecom dispute letter template you can adapt. For a fully customized letter, use the AI Dispute Letter Generator.
When to Use a Telecom Dispute Letter
Consider sending a written dispute letter when:
- Your bill includes charges you did not authorize
- You were billed after cancelling your service
- Promotional pricing or discounts were not applied
- You were charged early cancellation fees you did not expect
- Your service was interrupted or degraded but you were still billed in full
What to Include in a Telecom Dispute Letter
- Your name, service address, and phone/account number
- The billing period and total disputed amount
- Specific line items or charges you are disputing
- Dates of any calls or chats with customer service
- The outcome you are requesting (credit, refund, plan correction, etc.)
Telecom Dispute Letter Example
[Your Name] [Service Address] [City, Province, Postal Code] [Email Address] [Phone Number] [Date] [Telecom Company Name] [Customer Relations or Complaints Department] [Company Address] Re: Dispute of Charges on Account [Account or Phone Number] Dear [Company Name] Complaints Department, I am writing to dispute certain charges on my telecom bill for the period [billing period], issued on [bill date]. My account number is [account or phone number]. The following charges appear to be incorrect: - Date: [date], Amount: $[amount], Description: [description from bill] - Date: [date], Amount: $[amount], Description: [description from bill] On [date], I contacted your customer service team by [phone/chat] to discuss these charges. However, the issue remains unresolved. Based on my understanding of the plan I agreed to on [date you started or changed plan], and the information provided at that time, I do not believe these charges are valid. In particular: - [Explain briefly why each charge is incorrect, misleading or unfair.] I am requesting that you: 1. Review my account and billing history for the period in question; and 2. Reverse the disputed charges in the total amount of $[total disputed amount]. Please confirm in writing within 14 days that these charges have been reversed and that my account has been updated accordingly. I have attached copies of my bill and any relevant correspondence for your review. If we are unable to resolve this matter directly, I may consider raising the issue with the appropriate telecom regulator or exploring other dispute resolution options. Thank you for your attention to this matter. I hope we can resolve it quickly and fairly. Sincerely, [Your Name]
Next Steps After Sending Your Telecom Dispute Letter
- Keep a copy of your letter and your bill
- Note the date you sent the letter or submitted the complaint online
- Follow up if you do not receive a response within the timeframe you requested
- Consider escalating to the relevant telecom complaint body if the issue is not resolved
To generate a personalized version of this letter, start with the AI Dispute Letter Generator.