Telecom Billing Dispute Letter Template (Canada)

Unexpected charges, plan changes, or cancellation fees from telecom providers like Rogers, Bell, Telus and others are some of the most common consumer complaints in Canada. This page provides a structured telecom billing dispute letter template you can adapt to your situation, and you can generate a customized version with the free Dispute Letter Generator.

If your issue is not resolved after using this letter, you may be able to escalate your complaint to the Commission for Complaints for Telecom-television Services (CCTS), after first giving your provider a chance to respond.

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When to Use This Telecom Dispute Letter

• Incorrect data, talk, or roaming charges on your Rogers, Bell, Telus or other telecom bill
• Charges after you cancelled your service
• Promotional pricing or credits not applied as promised
• Disputes over early cancellation fees
• Service outages or degraded service where you were still billed in full

For a broader overview of available templates, see the Dispute Letter Templates hub.

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Telecom Dispute Letter Example (Canada)

You can copy and adapt this example for your provider (Rogers, Bell, Telus, etc.), or use it as a starting point in the generator.

[Your Name]  
[Your Address]  
[City, Province, Postal Code]  
[Email Address]  
[Phone Number]  

[Date]

[Provider Name – e.g., Rogers Communications Inc.]  
[Billing or Customer Relations Department]  
[Provider Address]

Re: Telecom Billing Dispute – Account [Account or Phone Number]

Dear [Provider Name] Customer Relations,

I am writing to dispute certain charges on my telecom account [account or phone number] for the billing period [billing period], issued on [bill date]. I am a customer in [province].

The following charges appear to be incorrect or inconsistent with the plan or pricing I agreed to:

- Date: [date], Amount: $[amount], Description: [description from bill]  
- Date: [date], Amount: $[amount], Description: [description from bill]

On [date], I contacted your customer service team by [phone/chat] to discuss these charges, but the issue remains unresolved. My understanding based on the information provided when I signed up or changed my plan on [date] is that:

- [Brief explanation of why the charges are incorrect, unexpected, or unfair.]

In light of this, I request that you:

1. Review my account and billing history for the period in question; and  
2. Reverse the disputed charges in the total amount of $[total disputed amount], or otherwise provide a clear written explanation of why they are valid.

Please confirm the outcome of your review in writing within 14 days. If we are unable to resolve this matter directly, I understand that I may be able to refer the dispute to the Commission for Complaints for Telecom-television Services (CCTS).

I have attached copies of my bill and any relevant correspondence for your reference.

Thank you for your attention to this matter. I hope we can resolve it quickly and fairly.

Sincerely,

[Your Name]
  

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Next Steps if the Issue Is Not Resolved

• Keep copies of your bill, this letter, and any emails or chat transcripts.
• Follow up if you do not receive a response within the timeframe you requested.
• If you are still not satisfied after going through the provider's complaint process, you may wish to review the options available through the CCTS.

To generate a telecom dispute letter that is tailored to your exact situation, including dates, amounts, and your desired outcome, use the DisputeLetter.ca Generator. You can also browse other templates on the Dispute Letter Templates hub or review the guide to writing dispute letters.