Sample Dispute Letter (Canada)

This page shows a sample dispute letter you can adapt for your own complaint. It works as a consumer complaint letter for telecom bills, banking and credit card issues, landlord and tenancy problems, undelivered goods, faulty products and other disputes in Canada.

To create a customized letter for your situation, use the Dispute Letter Generator on the homepage.

Example Consumer Dispute Letter

[Your Name]  
[Your Address]  
[City, Province, Postal Code]  
[Email Address]  
[Phone Number]  

[Date]

[Company Name]  
[Department or Complaints Office]  
[Company Address]  
[City, Province, Postal Code]  

Re: Complaint about [account number, order number or service address]

Dear [Company Name] Complaints Department,

I am writing to dispute a problem with your [service/product], and to ask that you correct the issue as soon as possible.

On [date], I [signed up for / purchased / renewed] [brief description of the service or product]. Since then, the following problem has occurred:

- [Short, factual description of what went wrong. Include dates, amounts, and any steps you have already taken with customer service.]

This situation has caused the following impact:

- [Extra charges, loss of service, time spent, and any other consequences.]

I believe this outcome is unfair and inconsistent with your advertised terms and, in my view, does not meet basic consumer protection standards in my province. I am asking you to:

1. [State clearly what you want them to do – for example, reverse specific charges, restore service, repair or replace an item, or provide a refund]; and  
2. Confirm in writing that this issue has been resolved.

I have attached copies of relevant documents, including [bills, emails, screenshots, contracts, or receipts].

Please respond to this letter in writing within 14 days of receiving it. If we cannot resolve this matter directly, I may consider raising the issue with the appropriate regulator or exploring other dispute resolution options.

Thank you for your prompt attention to this complaint. I hope we can resolve it quickly and fairly.

Sincerely,

[Your Name]

How to Use This Dispute Letter Template

  • Fill in your own contact information, dates and account or order numbers.
  • Keep your description factual and specific. Avoid insults or emotional language.
  • Clearly state what outcome you are asking for, such as a refund, credit, repair or cancellation.
  • Attach copies (not originals) of any documents that support your complaint.
  • Send the letter by email or the company's online complaint form. For serious matters, consider sending by registered mail.

For a personalized letter tailored to your situation, use our AI-powered generator.

Create My Custom Letter

If you need a more specific dispute letter, these guides may help: